TDECU Stadium Gameday Guide – University of Houston Athletics

Tickets | Tailgating | TDECU Stadium Parking | TDECU Stadium Information ADA ACCESSIBILITY/PARKING The University of Houston Department of Athletics is committed to guests with disabilities. TDECU Stadium is designed with accessible parking, restrooms, concessions, ATMs and seating areas. For more information, fans can call the Houston Athletics Ticket Office […]

Tickets | Tailgating | TDECU Stadium Parking | TDECU Stadium Information

ADA ACCESSIBILITY/PARKING

The University of Houston Department of Athletics is committed to guests with disabilities. TDECU Stadium is designed with accessible parking, restrooms, concessions, ATMs and seating areas. For more information, fans can call the Houston Athletics Ticket Office at 713-GO-COOGS (462-6647). The parking map for the 2021 season can be found by clicking here. ADA parking is $20.

Disabled Parking – Disabled Parking is available in all game day parking lots and garages. The first level (visitor entrance) of the TDECU Stadium parking garage offers convenient parking for those with a valid handicap license plate or hangtag. The charge to park on this level is $20 unless you have a Cougar Pride parking pass from any donor lot. You may access Holman Street from Scott Street.

ADVANCE TICKET PURCHASE

Fans may purchase tickets by calling 713-GO-COOGS (462-6647), by visiting the Athletics Tickets Office in the northeast corner of TDECU Stadium adjacent to Schroeder Gate 1 from 9 a.m. – 5 p.m., Monday through Friday, or purchase online 24/7 by visiting UHCougars.com/tickets.

ALCOHOL

The University of Houston and The Department of Athletics work to promote responsible consumption of alcoholic beverages. Outside alcohol is prohibited inside TDECU Stadium. However, beer, wine and liquor are sold at concession stands and portable stands throughout the concourse. 

No one under the legal drinking age will be served or may consume alcohol in TDECU Stadium. Intoxicated or impaired spectators will not be served alcohol while in TDECU Stadium. All alcohol sales conclude at the beginning of the fourth quarter for the general public areas of TDECU Stadium. Alcohol will be served in the club and suite levels until the conclusion of the game.

ANIMALS

Animals are not permitted inside TDECU Stadium with the exception of service animals (dogs) trained to work or perform task for guests with disabilities.

• Therapy, comfort, companion or emotional support animals are not permitted.

ATMs

ATMs are located at Schroeder Gate 1 and ICON Gate 2.

AUTOMOBILE ASSISTANCE

Fans can call UHPD at (713) 743-0600.

BABY CHANGING AREAS

Baby changing stations are located in most restrooms along the concourse of TDECU Stadium.

BACKPACKS

For security purposes, backpacks and all bags larger than 4.5”x 6.5” are not permitted in TDECU Stadium. All bags are subject to search.  TDECU Stadium has a clear bag policy.

BALL RETURN POLICY

Footballs that enter the seating area must be returned to the field.

BANNERS AND SIGNS

Event related signs, flags, banners, and posters are welcome inside the facility to show fan support during events.

The following guidelines relate to these items:

· Must be relevant to event

· May not be larger than four (4) feet tall and eight (8) feet wide

· May not contain commercial messages, logos or political endorsements

· May not be attached to a stick/pole

· May not obstruct any TDECU Stadium or event signage

· May not contain or display obscene or offensive language and/or pictures as determined by TDECU Stadium management

. May not contain derogatory or un-sportsmanship comments directed to the opposing team’s players or fans, field officials, or TDECU Stadium personnel

· May not be constructed or displayed in a manner that may obstruct the view of other guests or in any way create a safety hazard for others as determined by TDECU Stadium management.

 

Any sign, flag, banner or poster may be removed, at any time, at the sole discretion of the TDECU Stadium management.

BOTTLES/OUTSIDE BEVERAGES

Glass containers are strictly prohibited along with outside food or drink inside of TDECU Stadium. Empty plastic water bottles will be permitted.

CAMERAS

Cameras are permitted inside TDECU Stadium as long as their use does not interfere with the game or other guests’ enjoyment of the event. Pictures of the game are for personal use only and may not be sold. Tri-pods, mono-pods, multiple lenses and lenses longer than 8 inches are prohibited from use on the concourse or in the stands. Video cameras and video recording of events are prohibited.

 

CHILDREN

Children age two (2) years and under will get in free of charge, but must sit in the lap of a parent or guardian and may not occupy a seat or obstruct the sightlines of other guests.

CLEAR BAG POLICY

In an effort to provide a safe environment for the public and significantly expedite fan entry into TDECU Stadium, the University of Houston Athletics Department will adhere to its clear bag policy for all events inside TDECU Stadium.

The UH Clear Bag Policy strictly limits the size and types of bags that are permitted into TDECU Stadium. Items such as backpacks, purses and diaper bags are not permitted. 

Fans are strongly encouraged not to bring any bags. However the following will be permitted.

• Bags that are clear plastic, vinyl or PVC and do not exceed 12” x 6” x 12”

• One-gallon clear plastic freezer bag (Ziploc bag or similar)

• A small clutch purse no larger than 4.5” x 6.5”, with or without a handle or strap. These small clutches are subject to search.

• An exception will be made for medically necessary items after proper inspection at the gate by TDECU Stadium personnel.

Clear Bag Policy

CLOSED CAPTIONING

To provide the best fan experience to every Houston fan, closed captioning is provided in both the southeast and southwest corners of TDECU Stadium.

CODE OF CONDUCT

The University of Houston Department of Athletics is committed to creating a safe, comfortable and enjoyable experience for our guests. Our staff will proactively support an environment free from the following behaviors:

• Intoxication or other signs of impairment related to alcohol consumption

• Behavior that is reckless, dangerous, materially disruptive or illegal in nature

• Fighting, taunting or threatening remarks or gestures

• Sitting in a location other than the guest’s ticketed seat

• Any material disruption to the progress of the event by guest’s actions (including entering the field of play or throwing objects onto the field)

• Failing to follow instructions of TDECU Stadium personnel or law enforcement officers.

• Verbal or physical harassment of the opposing team’s players or fans, field officials or TDECU Stadium personnel

• Entering TDECU Stadium with a prohibited item

Continuing inappropriate behavior may result in the guest being ejected, arrested by police, or having his/her tickets revoked. All season-ticket holders are responsible for their conduct as well as the conduct of their guests and/or persons using their tickets. Fans who see someone violating the code of conduct should notify TDECU Stadium security or tweet @UHCougarGameday.

CONCESSIONS

Concession stands as well as portable carts are located throughout TDECU Stadium on the concourse level.

CONCESSION DISCOUNTS for SEASON TICKET HOLDERS

Houston season ticket holders will be able to experience discounts at concession stands throughout TDECU Stadium. Discounts on specific items will be presented to season ticket holders who show their individual game season ticket.

 

COUGAR WALK

Fans can line up to take part in the Cougar Walk 2 hours and 15 minutes prior to kickoff. Led by Head Coach Dana Holgorsen accompanied by the Spirit of Houston, the team will be dropped off on Cullen Boulevard by Entrance 14 and make their way to the cougar statue and on past the UHAA Party on the Plaza and Shasta Square Student Tailgate into the locker room.

DIRECTIONS

For directions to campus and campus maps, please click here.

DRONES

Drones or Remote Controlled Model Aircraft (RCMA) are strictly prohibited in or around TDECU Stadium on game day. The FAA restricts the use of drones or RCMAs within three miles around and 3,000 feet in altitude above TDECU Stadium.

ELEVATORS

To access the 200 and 300 level seating in TDECU Stadium, spectators may use the elevator in the northeast corner by Schroeder Gate 1 and Section 133.

There are additional elevators on the south side at the club level that provide access to the suite level, press box level (appropriate credential or wristband required) and ADA access to the 300 level seating on the south side. There is an additional ADA accessible elevator to move from the lower concourse to the upper concourse by ICON Gate 2.

EMERGENCIES

Should you need immediate assistance, please notify the nearest event staff member, security personnel or police officer. Guests are encouraged to report issues and concerns to a nearby event staff member or by sending tweets @UHCougarGameday. In the event of a serious emergency at TDECU Stadium, all event staff, event security, police and Houston Public Safety emergency response agencies are ready and available to assist all guests.

Pertinent information regarding the emergency situation and evacuation procedures will be provided over the public address system and stadium televisions and scoreboards.

ENTRANCES GATES

There are five guest entrances to TDECU Stadium. The locations are as follows:

Schroeder Gate 1: Northeast corner of TDECU Stadium at Legends Plaza. – All guests

Recommended entrance if seated in sections 232-239, 332-335, Loge Box 36-42 (ADA elevator to 200/300 level)

ICON Gate 2: Southeast corner of TDECU Stadium. – Student entrance, all guests

Recommended entrance if seated in sections 101-105, 240-242, 301-306

Beth and Dan Bellow Club Entrance: South side of TDECU Stadium. – Club, Suite Level and south side Loge Box members. ADA elevator access to 300 level seats. UH Football recruits.

Recommended entrance if seated in club seats sections 106-112 and all suites

Gate 3: Southwest side of TDECU Stadium. – All guests, non-UH football recruits and HS coaches.

Recommended entrance if seated in sections 106-121, 217-221, 307-315

Gate 4: North side of TDECU Stadium. – All guests, UH player guest, visiting team player guest and media will call.

Recommended entrance if seated in sections 122-131, 224-231, 323-331, Loge Box 27-35

FIRST AID

First Aid stations are located in the southwest corner by Section 118 and the northeast corner by Section 136 of TDECU Stadium. EMS personnel will be located throughout TDECU Stadium.

GAMEDAY PARKING UPDATES

As you make your way to the TDECU Stadium this fall, you will notice road construction on Cullen Boulevard as part of a campus-wide development project. For many of our fans, this is the primary route in accessing campus for Houston Cougar home football games.

 

Due to the campus construction project on Cullen Boulevard, we strongly encourage fans to plan ahead and provide extra time while using alternate routes to avoid delays with the more highly congested roads as they travel to TDECU Stadium for the 2021 season.

Any oversized vehicle, truck with trailer/ RV/ motor home may park in lot 16D (Blue) Lot and occupy a max of four (4) spaces (cost is $80). 

 

GAMEDAY ROUTE OPTIONS TO TDECU STADIUM

 

Southbound Interstate 45

Take Scott Street exit and proceed southbound on Scott Street.

Turn left on Elgin for Regular Cash Parking.

Turn left on Holman for Orange Stadium Garage, & Media.

Turn left on Wheeler and again left on Cougar Place Dr. for Platinum & Red Lots.

Turn left on Wheeler and right on Cullen Boulevard for Green Lots.

Take Cullen Boulevard exit and proceed southbound on Cullen Boulevard. Turn left on Elgin for Blue Lots.

 

Northbound Interstate 45

Take Elgin/Lockwood exit and turn left on onto Elgin.

Turn left onto southbound Spur 5 for Regular Cash Parking.

Stay straight on Elgin for the Blue Lots.

Turn left on Cullen to Holman for the Orange Stadium Garage, & Media.

Turn left onto southbound Spur 5 to Wheeler for Green Lots and right on Cougar Place Dr. for Platinum & Red Lots.

 

Northbound 288

Take MacGregor exit and proceed eastbound to Scott St and turn left.  Follow Scott St. northbound.

Turn right on Wheeler for Regular Cash Parking.

Turn right on Wheeler and left on Cougar Place Dr. for Platinum & Red Lots,

Turn right on Wheeler and right on Cullen Boulevard for Green Lots.

Turn right on Holman for the Orange Stadium Garage, & Media.

Turn right on Elgin St. for the Blue Lots.

 

All parking passes for the 2021 season will be digital and delivered via email to your mobile device. For more information on mobile ticketing and parking passes, please visit UHCougars.com/mobileFAQ. Houston Athletics recommends fans download their mobile tickets and parking passes to their mobile wallet on their smartphone prior to each home game.

Fans can also access the 2021 TDECU Stadium Parking Map, by going to UHCougars.com/FBparking.

GAMEDAY TWITTER ACCOUNT – @UHCougarGameday

Follow the University of Houston Department of Athletics Game Day Twitter account for up to date information on things such as, traffic, parking, weather alerts and much more. You can also use this account to ask questions, report incidents and receive assistance during the game.

GATE OPENING TIMES

TDECU Stadium will open 90 minutes prior to the start of games for the general public.

GROUP SEATING

Houston Athletics offers special discounts for groups of 20 or more. If you are part of a company, church or other organization, we invite you to join us for a fun group outing at one of our home games. Group ticket prices are available for most regular season home events. Some restrictions may apply. For more information on group ticket packages, please click here.  

GUEST SERVICES

The University of Houston Department of Athletics strives to ensure a positive game day experience for all fans. You will find Guest Service representatives located outside of each entry gate of TDECU Stadium to answer any questions, provide directions and assist with any needs.

While inside TDECU Stadium, Guest Services representatives will be located just inside of Schroeder Gate 1, ICON Gate 2, Gate 3 and Gate 4. In addition, the Guest Service desk is available to assist you with any questions or concerns. The Guest Services desk is located at the Northeast corner adjacent to Schroeder Gate 1 (across from section 136).

LEGENDS PLAZA

Located outside Schroeder Gate 1 of TDECU Stadium on the stadium’s northeast corner, Legends Plaza is anchored by a statue of Coach Bill Yeoman, Houston’s Hall of Fame Coach. The area also contains a bronze Cougar statue honoring the Brezina Boys and panels notating Houston’s football history throughout the years.

LOST AND FOUND

All guests needing to claim or report lost items during an event should visit the guest services desks by Schroeder Gate 1 across from Section 136. At the end of each event, all unclaimed items will be turned in to security (UHPD). Guests must present valid photo identification and sign a receipt to claim lost items. The University of Houston Department of Athletics cannot be held responsible for lost or damaged items.

LOST CHILDREN AND GUESTS

Lost children and guests should be reported/taken to any police officer or event staff personnel for assistance.

METAL DETECTORS

In a continuing effort to improve the fan experience and provide a safer environment for all guests, walk-through magnetometers – a more effective and less intrusive form of screening – have been installed at all entry points of TDECU Stadium.

Guests will not need to remove their shoes, belts, watches or jewelry, as required at airports.  Guests will be asked to remove objects from their pockets and place them on a security table prior to walking through the metal detector.

To help expedite the process, guests are advised to only bring items they will absolutely need for the event. Working personnel, including media, will be subject to screening and bag inspections.

METRO RAIL PURPLE LINE

The Metro Rail Purple Line conveniently stops just outside Gate 3 on the west end of TDECU Stadium. Houston fans can enjoy the ease of travel on the Purple Line which begins downtown and travels southeast along Capitol and Rusk, down Scott Street to the Palm Center near MLK and Griggs. 

PARKING (CASH)

To provide a safer and more hands-free environment fans are encouraged to pre-purchase cash parking passes for all home games. Go to UHCougars.com/tickets to purchase your cash parking pass in advance of arriving on campus.  Passes can be downloaded onto your mobile phone and placed in their digital wallet for safe contact-less scanning. The pass will grant you admittance into any cash parking lot on campus based on availability in each lot.  All parking lots open four hours prior to the game.

 

For complete game day parking information, please click here.

 

PLAYER-GUEST (HOUSTON)

Guests of University of Houston Football student-athletes may pick up tickets at the ticket booth located at Gate 4 beginning 90 minutes prior to kickoff. Per NCAA rules, each person receiving a ticket must be present with a photo ID in order to sign for tickets. Guests of players are required to enter TDECU Stadium when they receive their ticket and must follow TDECU Stadium policies regarding no re-entry.

PROGRAMS

Houston Football programs will be offered in digital format on UHCougars.com or by scanning the QR Code posted throughout TDECU Stadium.

PROHIBITED ITEMS

In conjunction with the NCAA and for the safety of our guests and employees, the following are prohibited inside TDECU Stadium:

• Alcohol

• Animals – Except service animals (dogs) trained to work or perform task for guests with disabilities

• Therapy, comfort, companion or emotional support animals are not permitted

• Artificial noisemakers

• Backpacks/All bags larger than 4.5”x 6.5”

• Cameras with lenses larger than eight (8) inches

• Coolers/Bottles and Thermoses

• Drones

• Firearms and weapons of any kind

• Fireworks, open flames or flammables

• Illegal drugs

• Laser pointers

• Glass containers of any kind

• Outside food and beverage

• Personal transport devices (skateboards/hover boards/segways)

• Seats and/or seat backs wider than 18 inches

• Umbrellas

• Video cameras

Any attempt to bring prohibited items into TDECU Stadium will be considered a violation of the Code of Conduct and may result in the guest being ejected, arrested or tickets being revoked. All persons and/or their belongings are subject to search. Violators of the rules of any State or City laws will be refused admission, asked to leave or ejected from TDECU Stadium property.

* – Exceptions will be made for those with medical requirements and/or special needs.

PROHIBITED BEHAVIOR

• Smoking, including e-cigarettes (the University of Houston is a Tobacco-Free Campus)

• Ticket scalping

• Abusive, foul or disruptive language

• Throwing objects

• Trespassing, soliciting, peddling and loitering

• Access to the field level and or playing surface without the proper authorization or credential

• Any other item or action deemed dangerous or inappropriate

• Guests who appear to be inebriated and unmanageable will not be permitted admittance into TDECU Stadium.

RADIO BROADCASTS

Houston Cougar football games are broadcast in the Houston area on KPRC 950 AM as part of the Houston LEARFIELD Sports Network. Obtain more information by clicking here.

RE-ENTRY

There is a NO re-entry policy in effect for TDECU Stadium. Once a guest exits TDECU Stadium, they will not be allowed back in for the remainder of the event.

RESTROOMS

Public restrooms are conveniently located throughout TDECU Stadium. All restrooms are accessible to our guests with disabilities.

RV PARKING (Cougar Pride Donors)

CougaRVillage RV and Oversize Vehicle (Bus/Trailers/Cookers/Smokers)

The tailgating area for Cougar Pride donor RVs, oversize vehicles or vehicles pulling oversize cookers/smokers is located in the Pink Lot (12B) parking lot on the west side of TDECU Stadium.

CougaRVillage members will enter off Cougar Place Drive and proceed through the Platinum Lot to arrive at their designated area. Access to this area is available to Cougar Pride members at the Directors Circle ($5,000+) level and above. Space will be allotted based on the Cougar Pride Priority Point System and sold on a seasonal basis for $1,500 per vehicle.

Non-Cougar Pride Members wishing to bring an RV to the game are directed to the 16D Blue lot off of Elgin Street and may park for an $80 charge.

 

SEE SOMETHING, SAY SOMETHING

To ensure the safety of our fans on game day, we ask all spectators to notify UH Police Department, event staff personnel or Athletics Department Staff immediately if you see anything out of the ordinary while on campus or in TDECU Stadium. Call UHPD at (713) 743-3333, or tweet us @UHCougarGameday.

SHASTA SQUARE

The University of Houston Department of Athletics’ Shasta Square provides an exciting pregame destination for Houston Football fans.

The pregame zone is located on the east and north end of TDECU Stadium with easy access to Schroeder Gate 1, ICON Gate 2 and Gate 4, located on the northeast and southeast corners of the stadium, respectively. Full information on Shasta Square can be found by clicking here.

SHASTA SQUARE KIDS ZONE

The Shasta Square Kids Zone located in the Shasta Square tailgate area is located outside of TDECU Stadium on the north side between Schroeder Gate 1 and Gate 4. It opens four (4) hours prior to kickoff each game day. All children 13 years and under can enjoy face painting, games and inflatables.

SHUTTLE BUS SERVICE

Shuttle bus service will be provided on game day to assist spectators to TDECU Stadium.

There will be two shuttle routes servicing both the east side of campus as well as the north end. The pickup location prior to the game for the east side is located on University Drive by the Welcome Center. Spectators will be dropped off on Cougar Place Drive by the south side of TDECU Stadium. Spectators can ride the bus back to their vehicle after the game at the Cougar Place Drive location.

The shuttle stop on the north end route is located at Entrance 18 by the Blue Lot (16B) parking lot and Elgin Garage. This shuttle will drop off and pick up on Holman Street by the Stadium Garage. Shuttle buses will run three (3) hours prior to kickoff and for one (1) hour after the game. A parking map with shuttle bus route can be found by clicking here.

 

All shuttle buses are ADA accessible.

 

SMOKING

Smoking, including e-cigarettes/vaping, is not permitted inside or outside of TDECU Stadium. The University of Houston is a tobacco-free campus.

SOLICITATIONS, GIVEAWAYS AND SPONSORSHIPS

No items may be distributed in or around TDECU Stadium, including tailgate areas, without prior consent from the University of Houston Department of Athletics and LEARFIELD.

To obtain consent, or for information on TDECU Stadium and radio broadcast sponsorships, please contact LEARFIELD at (713) 743-1446.

STROLLERS

Strollers are permitted inside TDECU Stadium. However, their use cannot inhibit guest movement or block any aisles. Strollers cannot be placed in a wheelchair accessible area. Strollers can be left at the Guest Service booth adjacent to Schroeder Gate 1 across from Section 136 and retrieved as you exit TDECU Stadium.

STUDENT SEATING

All UH full-time central campus students are admitted FREE to regular season football home games. All students MUST have a ticket to enter TDECU StadiumStudents will also be required to show their UH ID card at the gate along with their ticket to gain entry into TDECU Stadium. Students will have two options to claim their ticket for entry.

Prior to game day they can go online and claim one ticket for entry into the game. The ticket will be loaded to their account 24 hours prior to the game and downloaded directly to their phone for a Mobile ticket. 

On game day, if tickets are still available students may claim one (1) ticket starting four hours prior to kickoff at the ICON Gate 2 ticket booth. Students must present a valid Cougar Card to claim a physical ticket on game day. The student entrance is ICON Gate 2 on the southeast side of TDECU Stadium.

Where to Sit: Sections 132 through section 140 are designated for student seating. All student sections are general admission. Admission is first-come, first-served and based on availability. Section 136 is reserved for the Spirit of Houston.

Student Guest Tickets: Each currently enrolled student at the central campus may purchase an additional student ticket in the student section, pending availability. Student guest tickets must be purchased IN PERSON with your valid Cougar Card, and are only available on the day of the game at the ICON Gate 2 ticket booth.

UH Satellite Campus Students: Satellite campus students can purchase a student discounted ticket for themselves and up to one (1) guest ticket on game day at the Houston Athletics Ticket Office, if tickets remain. Tickets will be located in the 300-level general admission sections only. Satellite campus students must show a campus ID to purchase student discounted tickets.

Postseason Events: Cougar Cards are NOT valid for admission to postseason events, but IDs are required to purchase tickets if a student rate is available. For student ticket information on a specific championship or postseason events please call the ticket office at 713-GO-COOGS (462-6647) or visit UHCougars.com/tickets

Full information on student tickets can be found by clicking here.

TAILGATING

Tailgating is encouraged prior to all University of Houston football games. For tailgate information and policies, please click click here.

Group tailgating opportunities exist in Shasta Square just outside of TDECU Stadium.

Cougar Pride Live Tailgate

New for 2021, the Cougar Pride Live Tailgate – a partnership with Tailgate USA – will be located outside of the Robertson Family Entrance in a 75 X 125 tented, air cooled space, with access afforded to Cougar Pride members contributing at the Varsity Level ($100.00 unrestricted per annum or more).

 

Capacity will be regulated within the tented space to ensure safety and quality of experience, with entry to be allocated according to an RSVP system.

An event designed to expand the Cougar Pride donor base and increase engagement with younger alumni and first time donors, food, beverage, and entertainment will energize engagement between guests and UH coaches and staff. 

Shasta Square Group Tailgating

There are plenty of options for your group to tailgate at Houston Football games! To reserve your space in our premier tailgating area, please contact the Houston Athletics Ticket Office at 713-GO-COOGS (713-462-6647) or click here for more information.

TEXAS HIGH SCHOOL COACH TICKETS

Texas High School Coaches can receive one (1) complimentary ticket for themselves and one (1) additional for a guest, based upon availability. THSCA members should contact Joe Alcoser, Director of Football Operations, in the football office at [email protected] or (713) 743-8445 in advance to request their names to be added to the list for a particular game(s).

Texas High School coaches will be instructed to go to the ticket booth at Gate 3 starting 90 minutes prior to kickoff and show their THSCA card to receive the complimentary ticket on game day. Any coach without a THSCA card on game day will not be admitted.

TICKETS

The University of Houston Athletic Ticket Office is located at TDECU Stadium in the northeast corner by Schroeder Gate 1 and Legends Plaza. Hours of operation are 9 a.m. to 5 p.m., Monday through Friday. For ticket information, call the Houston Athletics Ticket Office at 713-GO-COOGS (462-6647) or visit UHCougars.com/tickets.

To ensure a more contact-free and convenient fan entry experience, Houston Athletics will use a fully integrated digital mobile ticketing platform.  Fans will be able to download their ticket to their mobile device and place them in their digital wallet for safe contact-less scanning at the gates. For more information, click here.

Ticket Policy

Guests are required to possess their ticket at all times once they enter TDECU Stadium. Guests must show their ticket to any TDECU Stadium staff member when requested to do so. Failure to produce a valid game day ticket may result in ejection from TDECU Stadium.

For Cougars games, children age two (2) years and under are admitted free of charge to TDECU Stadium. They must be seated on an adult’s lap and not interfere with the sight lines of other guests.

For specific information regarding the children’s ticket policy, please call the Houston Athletics Ticket Office at 713-GO-COOGS (462-6647).

Refund Policy

No refunds or exchanges are permitted. Refunds will not be granted due to game date or time changes. Check UHCougars.com for up-to-date game information. All tickets should be treated like cash.

The Houston Athletics Ticket Office is not responsible for any tickets that are lost or stolen. Please stop by the ticket office on the east side of TDECU Stadium if you have lost your ticket to have a new ticket printed for a $10 re-print fee.

Lost or Stolen Tickets – In case of lost or stolen tickets, please contact the Houston Athletics Ticket Office at 713-GO-COOGS as soon as you recognize that the tickets are missing.  On game day, please go to the TDECU Stadium box office adjacent to Schroeder gate 1.  Patrons will be required to show their photo ID, confirmation number (if available) and credit card, if applicable, that was used to purchase the ticket(s). Stolen tickets should always be reported to the local law enforcement agency first. 

Transfer Tickets

Fans can transfer their tickets prior to each game by clicking here for instructions.

 

TICKET SALES WINDOWS

TDECU Stadium ticket sales windows will open four hours prior to kick off on game days. Advance ticket sales are made through the Houston Athletics Ticket Office by calling 713-GO-COOGS (462-6647), online at UHCougars.com, or at the Houston Athletics Ticket Office by Schroeder Gate 1 of TDECU Stadium.

TOBACCO-FREE CAMPUS

In conjunction with the University of Houston’s tobacco-free campus initiative, smoking, including electronic cigarettes/vaping, is not permitted on any University grounds, including TDECU Stadium. For more information on a tobacco-free campus, please click here.

TRAFFIC PATTERNS

With the ongoing construction on Cullen Boulevard, fans are encouraged to select the best route of travel to Houston Football games and should expect potential delays. Suggested directions for each game day lot can be found by clicking here, and Houston Athletics highly encourages the use of the directions to ensure an efficient trip to campus.

The map of all parking lots, including cash lots, with surrounding streets can be found by clicking here.

 

UHAA PARTY on the PLAZA

The popular UHAA Party on the Plaza is located in Shasta Square, outside Schroeder Gate 1 and Legends Plaza of TDECU Stadium.

Party on the Plaza is the official University of Houston Alumni Association tailgate party held four hours before every Houston Cougars home football game. Join UHAA and your fellow alumni for food, fun and excitement. Full information on the UHAA Party on the Plaza can be found by clicking here.

UMBRELLAS

Umbrellas are strictly prohibited inside TDECU Stadium and are listed on the prohibited items list.

VISITING TEAM PASS GATE

The visiting team pass gate is located on the north side of TDECU Stadium at Gate 4. The pass gate will open 90 minutes prior to kick off. A photo ID will be required to receive the tickets.

WATER

Large water monsters are located along the concourse of TDECU Stadium to provide free water.

WEATHER DELAY

Houston Football games would only be delayed for lightning or other emergency conditions. Information regarding delays will be provided inside TDECU Stadium. Fans should also follow @UHCougarFB or @UHCougarGameday on Twitter for updates.

WILL CALL

General Will Call is for customers who have purchased in advance and requested their tickets to be left at Will Call. Customers may pick up Will Call tickets in advance during the hours of 9 a.m. to 5 p.m. at the Houston Athletics Ticket Office adjacent to Schroeder Gate 1 during normal business hours or on game day starting four hours prior to kick off. A photo ID will be required to receive the tickets.

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