When Heidi Edmonds recently tried using to use the Expedia credit history she gained during the pandemic, she learned it experienced by now expired. Now she desires to know if the Elliott Advocacy staff can support get that credit history reactivated.
Can we do it?
I booked airline tickets on Expedia again in 2019 to fly from New York to Dublin, Eire. We supposed to fly to Europe last August.
In July, I canceled the tickets mainly because of pandemic restrictions. I study all of Expedia’s good print about using the vacation credits, but regretably, they continue to expired in advance of I could use them.
To start with, I experimented with to rebook the flights for this August. At that time, an Expedia agent mentioned that Aer Lingus did not have flights all set for scheduling and affirmation but. That agent recommended that I call back again in a thirty day period.
A handful of months afterwards, I applied for vacation vouchers via Aer Lingus. The airline denied my request given that I obtained tickets by means of Expedia. I attempted to rebook last fall, and at last, in October, I spoke with an Expedia shopper company representative and efficiently chosen my new flights. My Expedia account showed my new itinerary. But at the conclude of our discussion, the representative told me that, however, though I could guide the flights, I couldn’t ensure them. Why? It was way too early for Aer Lingus to affirm.
Prior to we hung up, the Expedia representative confident me that every little thing would be great as very long as I identified as back “in a couple of months” to confirm these flights.
But past January, when I checked, it showed only 50 percent of my 2020 reserving. I referred to as customer company and spoke to a agent for 45 minutes. That Expedia agent tried out to help me retrieve my flights and get my trip verified, but he advised me that I experienced missed the cutoff for rebooking and now my credit score showed as expired.
I am discouraged and I really feel ripped off. I was very careful to read all fine print, and it looks like Expedia needed me to reduce my credits. Expedia’s mistake induced Aer Lingus to think that I skipped the day to rebook. Can you help me get my money back again? — Heidi Edmonds, East Setauket, N.Y.
You did almost everything you could to use your Expedia credit score prior to it expired. But in the upside-down earth of pandemic travel, every person was bewildered. And that consists of Aer Lingus and your on-line vacation company, Expedia.
You canceled your tickets but were being qualified for a long run flight credit history. That credit score would normally expire a year from the date of your initial reserving. In other words and phrases, it would expire in 2020, which would not give you more than enough time to use it. It seems to be like there was some confusion about the expiration of your credit. It is achievable that the Expedia agent to whom you spoke did not go through the fantastic print carefully enough, assuming you would have time to use the credit before it expired. But you didn’t.
Experienced you recognised this was heading to come about — and there was no way you could know — then you could have reminded the Expedia agent that you booked your tickets in late 2019 and verified the expiration day of the credit score. With airways waiving their procedures in the course of the pandemic, you couldn’t have identified that the agent was misinformed. Then once again, maybe Aer Lingus was sending a complicated message about your ticket expiration.
The superior information: Here’s a refund for your expired Expedia credit score
As I stated, the early days of the pandemic ended up a puzzling time for travelers and airlines.
You could have achieved out to professionals at both equally firms to get some clarification. Our exploration crew publishes the names, numbers and electronic mail addresses of executives at Expedia and Aer Lingus in our databases.
I contacted Expedia on your behalf and it refunded your expired credit score.