On a flight from Porto to Madrid, Iberia ruined Helene Rosenthal’s checked baggage. Why is it using so extensive to pay her harm assert?
I was flying from Porto, Portugal, to Madrid, on Iberia. The airline destroyed my checked baggage, a gentle-sided upright bag, tearing a side corner out.
I filed a damaged luggage assert for $129 and furnished Iberia with a receipt for the bag. It is been a lot more than 3 months, but I have not heard nearly anything from Iberia. Can you assist me with my claim? — Helene Rosenthal, Bedford, Mass.
I’m sorry about your damaged luggage. Iberia need to have taken improved treatment of your personal belongings. And if it ruined your bag, it should have acknowledged the issue and preset it immediately. It did not.
Airways that toss your baggage all over really annoy me. How tough can it be to treat your belongings with care? And that’s specifically genuine if you’re paying the airline a baggage cost to transport your stuff. Arrive on!
Due to the fact you had been flying within the EU, you had been coated by EC 261, the European airline passenger legal rights regulation.
Below EC 261, if your checked-in luggage is misplaced, damaged or delayed, the airline is liable. You’re entitled to payment up to an sum of somewhere around 1,300 euros. But if an “inherent defect” caused the hurt, then you are not entitled to any compensation.
Regrettably, EC 261 does not give the airline a organization deadline. But I imagine we can all concur that three months is very long adequate to wait around for an airline to reply.
You could have achieved out to one of the govt contacts at Iberia. Our study team lists the names, quantities, and e-mail addresses of Iberia’s managers in our database that you can obtain by way of a button at the prime of our homepage.
Will Iberia ever pay for this weakened baggage?
You can also get in touch with the EU member condition airline regulation entire body by using the European Customer Centres Community. Like the U.S. Department of Transportation, these authorities businesses have the electric power to light a figurative hearth underneath an airline like Iberia, and they generally do.
I know what you’re contemplating, pricey audience. What about the pandemic? Should not we cut Iberia some slack about a delayed weakened baggage refund? Immediately after all, the airline business has suffered so much. But this damaged luggage incident transpired before the pandemic — so, the pandemic is not a valid justification, I’m fearful.
The excellent news
Why do airways drag their wings on a ruined baggage scenario like this? Simply because they can. There is no regulatory human body policing the statements course of action. If travellers give up and go absent, that is one particular a lot less claim an airline like Iberia has to spend.
I contacted Iberia on your behalf, and it processed your assert in total.